Owambee is committed to protecting your personal data. This policy explains what we collect, why we collect it, and how you can control it.
1. Information we collect
We collect information you provide directly — such as your name, email address, delivery address, and payment information when you register or place an order.
We also collect data automatically when you use our platform, including IP address, device type, browser, pages visited, and interaction events.
2. How we use your data
Your data is used to deliver and improve our services, process payments, communicate with you about your orders, and personalise your experience on the platform.
We rely on legitimate interest, contractual necessity, and your consent (where required) as our legal bases for processing your personal data under the GDPR and applicable laws.
3. Data sharing
We share data only with partners necessary to operate our service — delivery partners, payment processors, and cloud infrastructure providers. We do not sell your personal data to third parties.
4. Cookies & tracking
We use essential, functional, and analytics cookies. You can manage your cookie preferences at any time from the Cookie Settings panel.
5. Your rights
You have the right to access, correct, or delete your personal data at any time. You may also request a portable copy of your data or object to certain processing activities.
6. Data retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time.
Certain data may be retained for longer periods where required by law or for legitimate business purposes, such as fraud prevention and financial record-keeping (typically up to 7 years).